發(fā)布時(shí)間：2018-01-26 04:47

  本文關(guān)鍵詞： 項(xiàng)目管理 成熟度模型 層次分析法 成熟度評(píng)價(jià)　出處：《廣西大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

【摘要】：中國(guó)的通信產(chǎn)業(yè)經(jīng)歷了近30年的高速發(fā)展,逐漸已經(jīng)進(jìn)入穩(wěn)定期,管理方面也從粗放的模式轉(zhuǎn)入集約的模式。目前通信企業(yè)也普遍具備項(xiàng)目管理知識(shí)和意識(shí),也認(rèn)識(shí)到提升項(xiàng)目管理能力對(duì)于實(shí)現(xiàn)企業(yè)戰(zhàn)略的重要性,而項(xiàng)目管理成熟度及其評(píng)價(jià)也正是提升企業(yè)和組織項(xiàng)目管理能力的重要手段和方法之一,因此關(guān)于它的研究正不斷的發(fā)展和完善。當(dāng)前通信領(lǐng)域的項(xiàng)目管理成熟度研究主要是以整個(gè)通信工程為研究對(duì)象的,而通信工程涉及范圍相當(dāng)廣泛,其中包含:基礎(chǔ)建設(shè)、傳輸工程、無(wú)線工程、交換工程、網(wǎng)絡(luò)優(yōu)化、計(jì)費(fèi)工程等項(xiàng)目工程,各自區(qū)別較大,使用一套指標(biāo)評(píng)價(jià)體系顯然針對(duì)性不強(qiáng),因此本文研究對(duì)象為某通信運(yùn)營(yíng)商廣州分公司網(wǎng)絡(luò)優(yōu)化項(xiàng)目組,實(shí)證研究的對(duì)象更加具體細(xì)致,使得該模型指標(biāo)及評(píng)價(jià)方法在LT廣州公司內(nèi)部的網(wǎng)絡(luò)優(yōu)化項(xiàng)目管理中更具有推廣性和指導(dǎo)意義,可操作性更強(qiáng),具有實(shí)踐價(jià)值。本文通過(guò)對(duì)LT廣州公司網(wǎng)絡(luò)優(yōu)化項(xiàng)目的實(shí)證研究,以PMS-PM3五級(jí)模型為藍(lán)本,結(jié)合項(xiàng)目管理十大知識(shí)體系理論建立模型。模型以五個(gè)項(xiàng)目管理過(guò)程及綜合管理能力為關(guān)鍵指標(biāo)域,利用德爾菲法,完成關(guān)鍵指標(biāo)的確定和篩選工作,再通過(guò)層次分析法確定評(píng)價(jià)指標(biāo)對(duì)于成熟度的貢獻(xiàn)權(quán)重,最后構(gòu)建與LT廣州公司網(wǎng)絡(luò)優(yōu)化項(xiàng)目特點(diǎn)想匹配的項(xiàng)目管理成熟度模型。在評(píng)價(jià)方法的選擇上,通過(guò)分析成熟度評(píng)價(jià)的特點(diǎn),本文采用模糊評(píng)價(jià)法,再將評(píng)價(jià)得分結(jié)合重要性和績(jī)效二維分析法,最后總結(jié)出執(zhí)行層面的有效改進(jìn)建議,使得評(píng)估到實(shí)踐提升形成一個(gè)完整體系。研究發(fā)現(xiàn),該模型比傳統(tǒng)通信工程成熟度模型增加了“項(xiàng)目各專業(yè)技術(shù)指導(dǎo)書編制能力”、“項(xiàng)目啟動(dòng)效率”、“工作分解結(jié)構(gòu)編制能力”、“項(xiàng)目工作任務(wù)優(yōu)先次序調(diào)整能力”、“項(xiàng)目目標(biāo)規(guī)劃與項(xiàng)目預(yù)算匹配能力”、“工作分解和資源需求匹配能力”、“項(xiàng)目信息化管理能力”、“項(xiàng)目目標(biāo)與項(xiàng)目預(yù)算匹配控制能力”、“項(xiàng)目結(jié)果評(píng)價(jià)能力”、“項(xiàng)目經(jīng)驗(yàn)總結(jié)能力”“文檔能力”指標(biāo),從這些增加的指標(biāo)類型可以看出本模型指標(biāo)比傳統(tǒng)通信工程成熟度模型更加注重項(xiàng)目的技術(shù)和經(jīng)驗(yàn)的可重復(fù)性,規(guī)劃與資源匹配和綜合化管理能力,這點(diǎn)比較符合LT廣州公司網(wǎng)絡(luò)優(yōu)化項(xiàng)目的實(shí)際特征。在確定權(quán)重的研究中也發(fā)現(xiàn)關(guān)鍵指標(biāo)域中,綜合管理能力的權(quán)重要明顯高于其他五個(gè)過(guò)程能力。在二級(jí)指標(biāo)中,“項(xiàng)目管理協(xié)調(diào)小組成立的及時(shí)性”、“項(xiàng)目范圍界定能力”、“項(xiàng)目招標(biāo)管理能力”、“項(xiàng)目風(fēng)險(xiǎn)監(jiān)控能力”、“項(xiàng)目經(jīng)驗(yàn)總結(jié)能力”在5大過(guò)程組中權(quán)重最高,其中“組織項(xiàng)目管理知識(shí)貯備能力”在綜合管理能力中權(quán)重最高,對(duì)此我們可以認(rèn)為,企業(yè)在項(xiàng)目管理過(guò)程中需對(duì)項(xiàng)目管理的知識(shí)經(jīng)驗(yàn)的積累有高度的重視,這樣企業(yè)的項(xiàng)目管理成熟度才能不斷提升。另外對(duì)LT廣州公司網(wǎng)絡(luò)優(yōu)化項(xiàng)目管理的成熟度進(jìn)行多級(jí)模糊綜合評(píng)價(jià)后可以看到,綜合評(píng)價(jià)得分為2.1943,成熟度為標(biāo)準(zhǔn)級(jí)。在五大過(guò)程組和綜合管理能力中,項(xiàng)目執(zhí)行過(guò)程組的綜合評(píng)價(jià)得分最低,需重點(diǎn)關(guān)注和提升。
[Abstract]:Chinese communication industry has experienced nearly 30 years of rapid development, has gradually entered a period of stability, management into intensive mode from extensive mode. The communication enterprises also generally have the knowledge and awareness of project management, improve project management ability also realized the importance to realize the enterprise strategy, and project management maturity and evaluation is one of the important means and methods to promote enterprise and organizational project management capability, so the research on it is the continuous development and improvement of project management in the field of communication research is mainly based on the maturity of communication engineering as the research object, and involves a wide range of communication engineering, infrastructure, which includes: wireless transmission engineering, engineering, engineering exchange, network optimization, billing engineering project, their difference is bigger, the use of a set of evaluation index system for not obviously Therefore, the study object of this article is a communications operator in Guangzhou branch network optimization project group, the research object is more specific and detailed, makes the model index and evaluation method has more generalization and significance of project management in internal network optimization of Guangzhou LT company, the maneuverability is stronger, this paper has practical value. An empirical study on the optimization of network project of Guangzhou LT company, with the PMS-PM3 five level model is modeled, combined with the model of the ten project management knowledge system theory. Based on the model of five project management processes and comprehensive management ability of the key index for the domain, using the Delphy method, key indicators and screening, and then through the analytic hierarchy process to determine the evaluation index for contribution weight maturity, the construction and optimization of network project of Guangzhou LT company to match the characteristics of project management maturity model in the evaluation. The choice of methods, through the analysis of the characteristics of maturity evaluation, this paper uses fuzzy evaluation method, the evaluation score with the importance and performance of two dimensional analysis method, finally summarizes the implementation of effective improvement suggestions, make evaluation to enhance practice to form a complete system. The study found that the model is better than the traditional communication engineering maturity model increase the "project of each professional technology instruction ability", "project" efficiency ", the work breakdown structure designing ability", "project task priority adjustment ability", "the objectives of the project planning, project budget and ability", "work breakdown and resource requirements, ability", "project management ability", "project objectives and project budget, control ability", "project evaluation ability", "project experience ability" and "documentation" indicators, from these The increase of index type can be seen that this model index than the traditional communication engineering maturity model of the project pays more attention to the technique and experience of repeatability, planning and resource matching and integrated management capabilities, which accords with the actual characteristics of Guangzhou LT network optimization project. The study also found that the key to determine the weights of the index domain. The weight of the comprehensive management ability is much higher than the other five process capability. In the two level indicators, "project management coordination group established" timeliness ", defining the project scope ability", "project bidding management ability", "monitoring" project risk, "the weight of experiences in the project" the highest in the 5 process groups in the organization of project management knowledge ability in comprehensive management ability in the highest weight, which we can think that the enterprise needs to project management in the project management process The accumulation of knowledge and experience is highly valued, so the enterprise project management maturity can continue to improve. In addition to the network optimization project management LT Guangzhou company's maturity of multilevel fuzzy comprehensive evaluation can be seen, the comprehensive evaluation score is 2.1943, maturity is the standard level. In the five process groups and comprehensive management in the project execution ability, comprehensive evaluation process group the lowest score, need to focus on and improve.

【學(xué)位授予單位】：廣西大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：F626

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