發(fā)布時(shí)間：2018-03-05 05:27

  本文選題：運(yùn)營(yíng)管理　切入點(diǎn)：通信終端　出處：《山東大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

【摘要】：重慶移動(dòng)物聯(lián)網(wǎng)運(yùn)營(yíng)主要負(fù)責(zé)對(duì)能接入中國(guó)移動(dòng)通訊網(wǎng)絡(luò)的大量的終端進(jìn)行業(yè)務(wù)服務(wù)與信息管理,健全的物聯(lián)網(wǎng)體系是業(yè)務(wù)順利運(yùn)營(yíng)的保障,傳統(tǒng)的低客戶量的業(yè)務(wù)處理模式已經(jīng)不能滿足如今大客戶量、多終端設(shè)備的需要�；ヂ�(lián)網(wǎng)時(shí)代便捷的服務(wù)使得智能終端正在以空前的增長(zhǎng)速度涌入消費(fèi)市場(chǎng),人們對(duì)于更快速更精準(zhǔn)更人性化的服務(wù)的需求與日俱增,這對(duì)各大通信運(yùn)營(yíng)商來(lái)說(shuō)既是一個(gè)大的機(jī)遇又面臨嚴(yán)峻的考驗(yàn)。這就迫切需要一個(gè)健壯的物聯(lián)網(wǎng)運(yùn)營(yíng)管理系統(tǒng)來(lái)負(fù)責(zé)重慶移動(dòng)全網(wǎng)業(yè)務(wù)的運(yùn)營(yíng)支撐。重慶移動(dòng)物聯(lián)網(wǎng)運(yùn)營(yíng)管理系統(tǒng)選用B/S架構(gòu)、MVC設(shè)計(jì)思想、SSH框架、HTML語(yǔ)言進(jìn)行開發(fā),代碼部署在Tomcat服務(wù)器內(nèi),使用的數(shù)據(jù)庫(kù)為SQLServer 2014。系統(tǒng)內(nèi),WEB層通過(guò)HTML、AJAX方式展示頁(yè)面,之后通信、運(yùn)營(yíng)、終端、業(yè)務(wù)統(tǒng)計(jì)頁(yè)面通過(guò)ActionForm采集數(shù)據(jù)、傳遞數(shù)據(jù)。Action類分發(fā)請(qǐng)求并處理請(qǐng)求,Bean類封裝數(shù)據(jù),操作SQLServer內(nèi)數(shù)據(jù)。系統(tǒng)實(shí)現(xiàn)了通信管理功能、運(yùn)營(yíng)管理功能、終端管理功能、業(yè)務(wù)統(tǒng)計(jì)等四項(xiàng)基本功能。通信管理實(shí)現(xiàn)了賬務(wù)信息查詢、通信狀態(tài)監(jiān)控、卡號(hào)信息查詢、短信故障定位四項(xiàng)功能。運(yùn)營(yíng)管理實(shí)現(xiàn)了產(chǎn)品信息、用戶信息、集團(tuán)客戶信息、合作方管理、應(yīng)用接入管理、二線客服、電子工單、地市管理、集團(tuán)客戶管理九項(xiàng)功能的管理與維護(hù)。終端管理實(shí)現(xiàn)了查詢終端基本信息、修改終端信息、采集終端信息、查看采集任務(wù)。地稅終端管理實(shí)現(xiàn)了終端當(dāng)前情況查詢、地稅終端信息查詢、地稅終端狀態(tài)查詢、地稅故障信息查詢、地稅資費(fèi)信息查詢五項(xiàng)查詢功能。業(yè)務(wù)統(tǒng)計(jì)實(shí)現(xiàn)了用戶業(yè)務(wù)發(fā)展統(tǒng)計(jì)、集團(tuán)客戶發(fā)展統(tǒng)計(jì)、電子工單統(tǒng)計(jì)、用戶使用統(tǒng)計(jì)、終端發(fā)展統(tǒng)計(jì)和終端交互統(tǒng)計(jì)六項(xiàng)功能。中移動(dòng)重慶物聯(lián)網(wǎng)公司實(shí)現(xiàn)了對(duì)于物聯(lián)網(wǎng)業(yè)務(wù)的信息化管理平臺(tái),實(shí)現(xiàn)了公司內(nèi)部操作員之間信息的共享與傳遞,能夠及時(shí)地為用戶提供高質(zhì)量的便捷服務(wù),提高公司服務(wù)水平,提升公司整體地位。
[Abstract]:The operation of Chongqing Mobile Internet of things is mainly responsible for the service and information management of a large number of terminals that can access the China Mobile Communication Network. A sound Internet of things system is the guarantee for the smooth operation of the business. The traditional business processing mode with low customer volume can no longer meet the needs of large customers and multi-terminal devices. With the convenient service in the Internet era, intelligent terminals are pouring into the consumer market at an unprecedented rate of growth. There is a growing need for faster, more accurate, more humane services. This is not only a great opportunity but also a severe test for the major communication operators. It is urgent to have a robust IOT operation management system to support the operation of Chongqing Mobile's whole network business. The network operation management system uses the MVC design idea of B / S architecture and SSH framework to develop HTML language. The code is deployed in the Tomcat server, and the database used is SQLServer 2014.The Web layer of the system displays the page through HTML Ajax mode, and then the communication, operation, terminal, business statistics page collects data through ActionForm. The system realizes the communication management function, the operation management function, the terminal management function, the communication management function, the operation management function and the terminal management function. Four basic functions, such as business statistics, communication management, account information query, communication status monitoring, card number information query, short message fault location, operation management, product information, user information, group customer information, Management and maintenance of nine functions of cooperative management, application access management, second line customer service, electronic worksheet, prefecture and city management and group customer management. Terminal management realizes the query of terminal basic information, modification of terminal information, and collection of terminal information. Check the collection task. The local tax terminal management has realized the terminal current situation inquiry, the local tax terminal information inquiry, the local tax terminal status inquiry, the local tax breakdown information inquiry, Five query functions of local tax and tariff information query. Business statistics realize user business development statistics, group customer development statistics, electronic work order statistics, user use statistics, The six functions of terminal development statistics and terminal interaction statistics. Chongqing Mobile Internet of things Company has realized the information management platform for the Internet of things business, and realized the sharing and transmission of information among operators within the company. To provide customers with high-quality and convenient services in time, improve the company's service level, and enhance the overall status of the company.
【學(xué)位授予單位】：山東大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：TP391.44;TN929.5;TP311.52

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