發(fā)布時間：2018-03-05 17:39

  本文選題：服務供應鏈　切入點：服務集成商　出處：《中北大學》2014年碩士論文　論文類型：學位論文

【摘要】：服務外包的不斷成熟和大型服務企業(yè)的不斷出現(xiàn)，服務企業(yè)之間開始進行緊密合作，形成了以服務集成商為核心的企業(yè)鏈條。同時，服務業(yè)的迅猛發(fā)展以及當代經濟的服務化也增加了市場環(huán)境的開放性和復雜性，塑造企業(yè)的競爭力成為戰(zhàn)略管理的主要任務。而服務供應鏈是以服務為導向的集成供應鏈，是服務集成商系統(tǒng)運作和協(xié)同發(fā)展的重要載體，因此，在服務供應鏈視角下研究服務集成商對其提升競爭力、獲取持續(xù)競爭優(yōu)勢具有重大的理論意義和現(xiàn)實意義。 理論界目前對服務供應鏈的研究仍處在探索階段，，并沒有形成服務供應鏈中服務集成商競爭力及其影響因素的相關研究成果。實踐中也存在一些現(xiàn)象和問題：為何顧客的需求逐漸轉向服務集成商，而不再選擇地域局限、功能單一的服務提供商？服務集成商是通過哪些途徑提升自身競爭力的？服務集成商有哪些競爭優(yōu)勢？基于服務供應鏈視角，結合產品供應鏈理論、競爭理論和服務創(chuàng)新理論，對服務集成商競爭力的內涵及形成機理進行了分析，進而構建其概念模型并通過問卷調查獲取和整理數(shù)據(jù)加以結構方程實證分析，以豐富服務供應鏈競爭力理論，解釋和解決服務供應鏈競爭現(xiàn)象和問題。 實證研究結果發(fā)現(xiàn)，服務集成商協(xié)同力與競爭力之間呈現(xiàn)正相關關系，服務集成商整合力及組織力和競爭力之間呈現(xiàn)正相關關系。同時，服務集成商創(chuàng)新力與競爭力、協(xié)同力與整合力、整合力與組織力之間均具有顯著正向關系。雖然服務集成商創(chuàng)新力在服務集成商協(xié)同力與競爭力之間中介作用較弱，但在服務集成商整合力以及組織力和競爭力之間中介作用較強。低成本競爭優(yōu)勢正向調節(jié)服務集成商協(xié)同力與競爭力之間的關系，高服務差異化競爭優(yōu)勢正向調節(jié)服務集成商組織力與創(chuàng)新力之間的關系。 最后，提出服務集成商競爭力培育機制和合理化建議：加強服務供應鏈管理，重視和培育服務供應鏈競爭力；提升服務創(chuàng)新能力，構建服務集成商競爭力有效途徑；實施低成本和高服務差異化戰(zhàn)略，培育服務集成商競爭優(yōu)勢。以幫助服務集成商合理而有效的改善競爭現(xiàn)狀、構建服務集成商競爭機制、實現(xiàn)服務供應鏈整體競爭優(yōu)勢和經營績效。
[Abstract]:With the continuous maturity of service outsourcing and the emergence of large service enterprises, service enterprises begin to cooperate closely and form a chain of enterprises with service integrators as the core. The rapid development of service industry and the service of contemporary economy also increase the openness and complexity of the market environment. Shaping the competitiveness of enterprises becomes the main task of strategic management, and the service supply chain is a service-oriented integrated supply chain. It is an important carrier of service integrator system operation and collaborative development. Therefore, it is of great theoretical and practical significance to study service integrator to enhance its competitiveness and obtain sustainable competitive advantage from the perspective of service supply chain. The research on service supply chain is still in the exploratory stage. There are some phenomena and problems in practice: why the customer's demand gradually turns to the service integrator, instead of choosing the geographical limitation, and there are no related research results on the competitiveness of service integrator and its influencing factors in the service supply chain. A single service provider? How do service integrators improve their competitiveness? What are the competitive advantages of service integrators? Based on the view of service supply chain, combined with product supply chain theory, competition theory and service innovation theory, this paper analyzes the connotation and formation mechanism of service integrator's competitiveness. Then the conceptual model is constructed and the data are collected and collated by questionnaire to make empirical analysis of structural equations to enrich the theory of service supply chain competitiveness and to explain and solve the competition phenomena and problems of service supply chain. The empirical results show that there is a positive correlation between service integrator synergy and competitiveness, a positive correlation between service integrator integration and organization and competitiveness, and a positive correlation between service integrator innovation and competitiveness. There is a significant positive relationship between synergy and integration, integration and organization, although the innovation ability of service integrator has a weak intermediary effect between service integrator synergy and competitiveness. But the integration ability of service integrator and the intermediary function between organization and competitiveness are strong. Low cost competitive advantage positively adjusts the relationship between service integrator synergy and competitiveness. The competitive advantage of high service differentiation positively regulates the relationship between organization and innovation of service integrators. Finally, the paper puts forward the cultivation mechanism and rational suggestions of service integrator competitiveness: strengthening service supply chain management, emphasizing and cultivating service supply chain competitiveness, enhancing service innovation ability, constructing effective way of service integrator competitiveness; Implement the strategy of low cost and high service differentiation, cultivate the competitive advantage of service integrator, help the service integrator to improve the competition situation reasonably and effectively, and construct the competition mechanism of service integrator. Realize the overall competitive advantage and management performance of service supply chain.
【學位授予單位】：中北大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F272;F274

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